Frequently asked questions (FAQ) | G+D IoT Shop

Support

Table of Contents

General

I cannot login to MyAccount?

Can I place an order by telephone or fax?


Order

Can I ship my order internationally?

What is my estimated delivery time

How much does shipping cost?

Why is my order not paid?

Can I cancel my order?

How can I place a complaint?

How do I get a copy of my invoice?

What is your refund policy and how do I request a refund?

What do I do if I want to place a large order?


Payment

Which payment methods can I use?

Customer Service

How can I contact customer service?

What is ServiceNow?

Why can I not access the ePortal?

How can I accelerate my support request?

Platform

What does the status of my address mean?

Why is MyCompany not visible?

chevron-leftAlertAlertAlert redBrowse fileDownload fileFileImagePdfWordTextExcelPowerpointArchiveCsvAudioVideoSpinnerCalendarCalendar checkSort NoneSort ASCSort DESCReturn arrowMinusVisibleInvisibleInvisibleConfigureSearch plusWatch fitnessNext fullNext arrowsNext outlineNext outlineArrow leftArrow downArrow rightArrow upCityLetterSpeech bubblePlayLinesFingerprintCogCog OverviewFlashConnectivity sendingGlobeGlobeHeadphonesBusiness timeTruckPricetagFast deliverySlow deliveryFiles shareFiles copyFiles folderFiles folder openScalability smallScalability bigQuestion circleQuestionExclamation triangleImportant NoteSpotlightShare bigEnvelopeYoutubeMaestroMastercardVisaDelivery info - available soonDelivery info - available